Automate email-channels from analysis to automation
We use emails every single day. And naturally, email inboxes are a major channel when it comes to departments like the customer service or operations, working via a centralized inbox.
With our platform, you can easily automate complex scenarios for your inbox automation.
Let's say you have a centralized inbox and want to automatically create a category for each incoming email (e.g. for the departments).
This could look as follows:
- you pull data from this inbox,
- this data is automatically categorized via your custom gates module;
- if the intent is identified with more than e.g. 80% confidence, it is updated in the inbox,
- else, an operator can be notified (or a notifier can be notified if the urgency of the email is high)
With our platform, you can build both very simple email-channel automations, or highly complex mechanisms with automated forwarding or message drafting. It's up to you.